Workshop Overview
Managing conflict is a key skill needed to work effectively with others, as differences of opinion are an inevitable part of all human relationships. If difference can be navigated well it increases creativity and is of great value to teams and organisations. However, we struggle to do so and often either withdraw, do not say anything or over react.
To make it even harder we are often not equipped with the communications skills to deal with conflict as our conversation is frequently littered with our judgements, beliefs and ways of seeing the world. When we become upset or cross we find it even more challenging to deal with disagreements as our rationale brain switches off and we are more prone to the above. We need to learn tools and techniques to have more productive conversations and bring up difficult subjects or feelings in a constructive way. The results can be dramatic for working relationships.
In this workshop we start by working out why we find disagreements, communicating bad news, asking for the things that we want or giving feedback so challenging. We explore what conflict brings up for us based on our personal histories and strategies that we have learnt to deal with it that can often be unhelpful. We look at a useful model to help have difficult conversations and introduce a set of preparation questions to ensure delegates get the best out of these interactions.
Workshop Outcomes
- understand our emotional responses to conflict and differences
- explore our personal histories of conflict and our coping strategies
- learn how to have open and honest conversations that build effective relationships
- improve communication skills in asking open questions, listening effectively, empathising, explaining the reasons behind your thinking, and finding the best option for all
- reduce conflict and disagreement
- increase our ability to influence and work well with others
Further Details
- employees and senior leaders
- day workshop (can be tailored to half day or hour sessions)