Workshop Overview
At work we need the skills to be able to say what we think, ask for what we need, give feedback, deal with disagreements and set expectations, in a way that is respectful and kind. This can be problematic for many and can lead to people feeling frustrated, not in control, unable to get what they need and to build effective relationships. This workshop can help break this cycle.
To do this people need to build a deeper awareness of how they and others think, the emotional responses that reduce effective communication and heighten conflict and how communication is the vehicle of emotional intelligence. This set of skills, as well as building your assertiveness skills, will also help in dealing with conflict, managing relationships, influencing, negotiating and building emotional intelligence.
Workshop Outcomes
- understand that communication is the vehicle for sharing our emotional world and learning about others
- learn assertiveness and responsive skills; saying what we think, backing up our views with reasons, voicing feelings when appropriate, giving incentives, setting expectations, actively listening, asking open questions, and building common ground
- understand the impact of the flight and fight response on our communication
- understand the beliefs and assumptions that hold us back from being assertive and communicating well
- understand how our experiences, beliefs and assumptions influence our communication
- learn how to disagree well, have difficult conversations and deal with conflict with aplomb and so create powerful relationships at work
Further Details
- this workshop is for all employees though essential for leaders
- day workshop (can be tailored to half day or hour sessions)