Overview
To maximise the profits and performance of companies, leaders need to proactively manage and develop their people. Most struggle to do this without a robust framework and approach. This workshop provides the process, tools and techniques needed for leaders to set expectations, review performance, develop and manage people so they can achieve outstanding results. We also cover the essential skills needed to have the important conversations that underpin performance management.
We start by discussing the importance of managing performance and how it can help motivate, develop and create a sense of purpose and autonomy in people. Next, we look at an effective performance management process and how to put it into practice. We then take each part of the process and spend time on how to set clear expectations, develop people, review performance and manage under performance. We will also cover the conditions needed for people to thrive at work and achieve their best. There will be lots of case studies, examples and time to think about your own people’s objectives, development areas and reviews. After this we cover the skills needed to have crucial conversations.
Outcomes
- create a robust performance management system
- set clear expectations and gain commitment to tasks
- develop people so they have the skills to deliver their objectives
- provide the skills so leaders can have crucial conversations: asking open questions, active listening, showing empathy, and giving effective, constructive and positive feedback
- provide a process to communicate with, motivate and engage your people
- manage poor performance in a supportive and non-judgemental way
- proactively manage the performance of your people so they can achieve to the best of their abilities
Further Details
- for leaders, managers or supervisors who are responsible for the work of individuals or teams
- 1–2-day workshop