Joel Beckman, COO
Campaign Against Living Miserably (CALM) is a fast growing, dynamic mental health charity. Following a period of rapid growth across the organisation, CALM was in a position of having a group of line managers with mixed experience leading a substantially larger team.
To support this growth and the development of the charity, CALM asked Leanne [HealthyMinds@Work] to provide the Senior Leadership Team with a two-day workshop to improve performance management and leadership skills.
Leanne took the time to meet and be briefed by all members of the senior team in advance, so I felt that the two day course was very well planned and tailored specifically to take into account the sensitive issues facing CALM, as a suicide prevention charity.
The workshop included practical advice on the timing and preparation for performance reviews, practical advice on managing performance in a variety of scenarios, including how to provide constructive feedback and dealing with underperforming staff. Leanne also provided resources and documentation specifically for CALM’s performance management process.
Three months after the course, Leanne came back into CALM to review our progress, how the training had been put into practice and to provide some concluding support.
The results of the training were a more consistent, professional and structured system for performance management across the organisation, with objectives in place for each team member and linked to those of the organisation. Line managers feel far more confident and able to engage with staff about performance.
Feedback from the team was excellent. Line managers reported that the session was practical, interesting, engaging and most importantly they knew what they needed to do back in the workplace to get the best from their teams.