Communication Skills Workshops
How to Manage Relationships at Work with Emotional Intelligence
- Understand how past experiences shape our interactions in the present.
- Understand the impact family relationships mould our relationship styles at work.
- Understand the sponge effect and how we soak up or project emotions.
- Develop techniques for building relationships, understanding behavior of others and how to get the best out of people.
- Understand differences in the way people work and communicate and therefore how to influence them.
- How authentic connections, a non judgemental approach and care can build deep relationships.
- How to hold boundaries with support and respect.
Further Details
- This workshop is for all employees
- Day workshop (can be tailored to half day or hour sessions)
Managing Conflict and Differences
To make it even harder we are not equipped with the communications skills to deal with conflict as often our conversation is littered with our judgements, beliefs and ways of seeing the world. When we become upset or cross we find it even more challenging to deal with disagreements as our rationale brain switches off and we are more prone to the above. We need to learn tools and techniques so we can have more productive conversations and bring up difficult subjects or feelings in a constructive way. The results can be dramatic for you and your working relationships.
In this workshop we start by working out why we find disagreements, communicating bad news, asking for the things that we want or giving feedback so challenging. We explore what conflict brings up for us based on our personal histories and strategies that we have learnt to deal with it that can often be unhelpful. We look at a useful model to help you have difficult conversations and introduce a set of preparation questions to ensure you get the best out of these interactions.
- Understand our emotional responses to conflict and differences.
- Explore our personal histories of conflict and our coping strategies.
- Learn how to have open and honest conversations that build effective relationships.
- Improve communication skills in asking open questions, listening effectively, empathising, explaining the reasons behind your thinking, and finding the best option for all.
- Reduce conflict and disagreement.
- Increase your ability to influence and work well with others.
Further Details
- Employees and senior leaders
- Day workshop (can be tailored to half day or hour sessions)