Managing conflict is a key skill needed to work effectively with others, as differences of opinion are an inevitable part of all human relationships. However, we struggle to do so and often either withdraw or do not say anything.
To make it even harder we are not equipped with the communications skills to deal with conflict as often our conversation is littered with our judgements, beliefs and ways of seeing the world. When we become upset or cross we find it even more challenging to deal with disagreements as our rationale brain switches off and we are more prone to the above. We need to learn tools and techniques so we can have more productive conversations and bring up difficult subjects or feelings in a constructive way. The results can be dramatic for you and your working relationships.
In this workshop we start by working out why we find disagreements, communicating bad news, asking for the things that we want or giving feedback so challenging. We explore what conflict brings up for us based on our personal histories and strategies that we have learnt to deal with it that can often be unhelpful. We look at a useful model to help you have difficult conversations and introduce a set of preparation questions to ensure you get the best out of these interactions.